Aiden Vaines BSc (HONS)

I am a committed, hardworking reliable and adaptable individual who is keen to build on existing knowledge and skills gained through experience within the IT industry. Quick to assimilate new ideas, concepts and practices with excellent communication and interpersonal skills. Working in customer facing roles has given me the confidence and ability to deal with all levels of management.

Excellent timekeeper with experience managing IT implementations from pre-sales through milestone deliveries to completion. A strong team player who can lead on tasks as well work on one’s own initiative with a good working knowledge of health and safety practices.

Summary of Professional Experience

Adapt – (2014)

Senior Hosting Engineer

AncarB Technologies – (2010 to 2014)

Internal Infrastructure Specialist – (2013 qt4)

- 3rd tine ticket management and handling
– Provision of remote support to 1st, 2nd & 3rd line installation engineers
– Provision of training to 1st & 2nd line Helpdesk and Service Teams
– Remote monitoring system management and handling
– Data centre systems management, installations and repairs
– Cloud service installations
– Linux and Windows Web server and services management
– Key involvement in all systems development at Ancar B’s data centres
– Key involvement in all cloud services development
– Key involvement in resolutions and relationship building at noted problem sites
– Key involvement in essential projects

Senior Systems Engineer

- 2nd and 3rd line server, network and desktop support for over 300 Customers
– Implementation and growth of cloud services, including dedicated, private and hybrid cloud configurations across multiple operating systems and technologies
– Maintenance and installation of all major operating systems (Windows, Linux and Mac)
– Project management of small to large IT implementations
– Configuration of WDS servers for several separate sites
– Management and installation of VM technologies including VMware ESX and HyperV platforms backed up with Veeam and SAN technologies
– Transitioning from Small Business Server solutions to standalone Exchange/DC platforms
– Implementation and maintenance of Exchange and SQL from single servers to clustered environments
– Implementing a server monitoring system across over 400 servers
– Maintenance and installation of equipment in a colocation facility
– Designing standard documentation and related procedures
– Migrating various platforms and operating systems to virtualization solutions

InterComm Ltd – (2010)

IT Manager

- Server and desktop support across multiple operating systems
– Maintaining a Microsoft Active Directory (2003) infrastructure
– Migrating from Exchange 2003 to Exchange 2007
– Development of internal systems (IIS, SQL)

PC Trading Post – 6 years (2003 – 2009)


- Building and repairing computers for home and SOHO customers
– Installation of SOHO networks using both wired and wireless technologies
– Providing data recovery services over various operating systems

Education and Qualifications

VMWare 2013

- VMWare Certified Associate – Data Center Virtualization

Veeam 2011

- EMS & Standard Sales VMSP
– EMS Technical VMTSP

Huddersfield University – 2006 – 2009

BSc(HONS) in Computing Studies

- Artificial Neural Networks
– Modern Database Application
– Business Management
– System Development

FDSc in Computer and Network Administration (with Merit)
Cisco IT Essentials: PC Hardware & Software
Cisco CCNA 1 – Networking Basics
Cisco CCNA 2 – Router and Routing Basics

Huddersfield Technical College – 2004 – 2006

Dual award A level – EDEXCEL- AVCE in Information Computing Technology
Key Skills Level 1 in Adult Literacy
Key Skills Level 2 in Communication

Whitcliffe Mount C School – 2000 – 2004


Personal Experience

- Run several RHLE based Linux file, mail, print and web servers.
– Developed understanding of IT practices including ITIL and ITSM.
– Full UK driving licence.
– Working knowledge of several programming languages including Python, Shell script and Visual Basic
– Versed in several database technologies including SQL, MySQL and Oracle.
– Contributing member of the OpenSource community on multiple projects

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