Aiden Vaines BSc (HONS)

I am a committed, hardworking, reliable and adaptable individual who is keen to build on existing knowledge and skills gained through experience within the IT industry. Quick to assimilate new ideas, concepts and practices with excellent communication and interpersonal skills. Working in customer facing roles has given me the confidence and ability to deal with all levels of management.

Excellent timekeeper with experience managing IT implementations from pre-sales through milestone deliveries to completion. A strong team player who can lead on tasks as well work on one’s own initiative with a good working knowledge of health and safety practices.

Summary of Professional Experience

Adapt – (2014)

Senior Hosting Engineer

AncarB Technologies – (2010 to 2014)

Internal Infrastructure Specialist – (2013 qt4)

– 3rd tine ticket management and handling
– Provision of remote support to 1st, 2nd & 3rd line installation engineers
– Provision of training to 1st & 2nd line Helpdesk and Service Teams
– Remote monitoring system management and handling
– Data centre systems management, installations and repairs
– Cloud service installations
– Linux and Windows VPS services management
– Design and implementation of system monitoring platform managing over 400 servers across over 250 sites
– Process development for best practices on all supported technolgies
– Key involvement in all systems development at AncarB’s data centers
– Key involvement in all cloud services development
– Key involvement in resolutions and relationship building at noted problem sites
– Key involvement in essential projects

Senior Systems Engineer

– 2nd and 3rd line server, network and desktop support for over 300 Customers
– Implementation and growth of public, private and hybrid cloud services leveraging multiple operating systems and technologies
– Operational support for all major operating systems; predominantly Windows and Linux
– Project management of SME IT implementations
– Management and installation of visualization technologies
– Transitioning from Small Business Server solutions to standalone Exchange/DC platforms
– Implementation and maintenance of Exchange and SQL in single and clustered environments
– Maintenance and installation of equipment in a collocation facilities
– Designing standard documentation and related procedures
– Installation of SAN technologies across multiple vendors

InterComm Ltd – (2010)

IT Manager

– Server and desktop support across multiple operating systems
– Maintaining a Microsoft Active Directory (2003) infrastructure
– Migrating from Exchange 2003 to Exchange 2007
– Development of internal systems (IIS, SQL)

PC Trading Post – 6 years (2003 – 2009)

Technician

– Building and repairing computers for home and SOHO customers
– Installation of SOHO networks using both wired and wireless technologies
– Providing data recovery services over various operating systems

Education and Qualifications

VMware

– VMware Certified Professional- Data Center Virtualization – 2014
– VMware Certified Associate – Data Center Virtualization – 2013

Veeam

– EMS & Standard Sales VMSP – 2011
– EMS Technical VMTSP – 2011

Huddersfield University – 2006 – 2009

BSc(HONS) in Computing Studies

– Artificial Neural Networks
– Modern Database Application
– Business Management
– System Development

FDSc in Computer and Network Administration (with Merit)
Cisco IT Essentials: PC Hardware & Software
Cisco CCNA 1 – Networking Basics
Cisco CCNA 2 – Router and Routing Basics

Huddersfield Technical College – 2004 – 2006

Dual award A level – EDEXCEL- AVCE in Information Computing Technology
Key Skills Level 1 in Adult Literacy
Key Skills Level 2 in Communication

Whitcliffe Mount C School – 2000 – 2004

9 GCSEs

Personal Experience

– Currently studying for Juniper JN0-102 exam and VMware VCAP5.5-DCA, my aim is to have completed both by June 2015
– Developed understanding of IT practices including ITIL and ITSM.
– Full UK driving licence.
– Working knowledge of several programming languages including Python, Shell script and Visual Basic
– Versed in several database technologies including SQL, MySQL and Oracle.
– Contributing member of the OpenSource community on multiple projects

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